Adapting the Sustainable High-Utilization Team Model in Four Diverse Sites

Slide set
Key Questions Answered
  • How has the Camden model been adapted to other sites?
Key Themes and Takeaways

This resource is a slide set outlining a project to adapt the Camden Coalition of Healthcare Providers high-utilizer care coordination model to four other sites.

  • Enrollment criteria for the Camden program include two or more admissions in six months and medical and/or social comorbidities.
  • The four sites adapted rather than replicated the model. For example, one site chose slightly different enrollment criteria based on utilization of health care and insurance status: two or more admissions in six months or three or more in a year, and either uninsured or covered by Medicaid or Medicare.
  • Variations in adaptation were driven by environment (e.g., Medicaid program difference), organizational context (e.g., for-profit, hospital), and leadership.
  • Outcome indicators at the sites suggest improvement, but no more rigorous evaluation has taken place.           
  • Next steps include sustainability planning.
Joel C. Cantor
Jolene Chou
Margaret Koller
Population Addressed
People with Multiple Chronic Conditions
People with Behavioral Health and Social Needs
Level of Evidence
Case Study; Promising Evidence
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