Co-Created, Co-Delivered, Co-Lived: Toward Better Health and Care for Inner-City Populations

Dale McMurchy
Case Study
June 2018

This resource describes successful Canadian programs working with inner-city communities to achieve the Triple Aim. It includes descriptions of the programs’ structures and outcomes, factors that support success, and common themes that emerged across all cases. Although the programs are Canadian, their insights are applicable to a US context. Key themes include:

  • Delivering services and care to address social determinants of health in a respectful, culturally appropriate manner is an important part of treating the “whole person.”
  • Innovation carries risk, but “the courage to measure even if we may not succeed” supports ongoing learning and improvement.
  • Open dialogue and effective information exchange are vital to support clients across the continuum of health and social care.
  • Individuals with lived experience of a problem in the community can serve as critical partners to envision new and innovative approaches.
Posted to The Playbook on
Population Addressed
People with Behavioral Health and Social Needs
Key Questions Answered
  • What are some approaches to improving the health and well-being of inner-city populations?
  • What are some examples of successful programs that are doing so, and what factors have led to their success?
Level of Evidence
What does this mean?