The Complex Care Hospitalist Program at Boston Medical Center


By the Playbook staff

People with complex health and social needs frequently encounter a fragmented healthcare system and experience a lack of continuity of care. In this video series, Caroline Morgan Berchuck, MD describes a promising new complex care hospitalist model that aims to address this fragmentation and support people with complex needs in realizing better health outcomes. A collaboration between Commonwealth Care Alliance, Boston Medical Center, and providers in the community, the complex care hospitalist model has four fundamental, replicable components: communication, continuity of care, methods to address social determinants of health, and clinicians who are specially trained in complex care. In addition to providing an overview of the model, Dr. Berchuck also shares some of the challenges and surprises her team has encountered and the preliminary evidence they have collected. The series ends with Dr. Berchuck’s top three recommendations for organization looking to test a complex care hospitalist approach.


How do you Define a "Complex Care Patient"? 

What is a Complex Care Hospitalist? 

What are the Key Components of the Hospitalist Model for Complex Care? 

What Differentiates the Hospitalist Model for Complex Care? 

What Formal Training is Required for the Hospitalist Model for Complex Care? 

What Preliminary Evidence Exists to Support the Hospitalist Model for Complex Care? 

What Challenges and Surprises Have There Been With the Complex Care Hospitalist Model? 

What Recommendations Do You have for Those Interested in the Complex Care Hospitalist Model? 

For more information on the Complex Care Model at Boston Medical Center, visit this resource on the Playbook.