Caring for Patients with Complex Needs at Partners HealthCare (Part 2 of 2)

By the Playbook staff

Earlier this month, we featured a video interview with Christine Vogeli, PhD, Director of Evaluation and Research, Partners HealthCare Center for Population Health, that describes how predictive analytics have helped identify patients in the the Integrated Care Management Program (iCMP).

In the second part of this interview, the Better Care Playbook asked Dr. Vogeli to share insights about how Partners HealthCare launched the program, how the program is managed, and her advice for others getting started with care for people with complex needs.

How did you get started?


What is the Integrated Care Management Program (iCMP)?


How do you factor in social determinants of health?


What are your recommendations for other health care systems?


To learn more, please visit the Playbook's key question, "What care models are promising?"

You may also be interested to read the following publications about the Partners iCMP program.