This resource proposes a framework to help guide the development of programs for populations with complex needs.


This resource identifies and describes person-centered preferences that can inform approaches to advanced illness care.

This resource, based on interviews with experts across the US, summarizes the key features of a trauma-informed approach to care. It includes a chart with descriptions of different approaches.

This resource compares the operational approaches of 18 successful CCM programs for high-need, high-cost patients to offer guidance on best practices.

There are many theories and anecdotes about care models for high-need, high-cost patients, but little information on what really works to improve care for this population.