Resources

What’s Next? The Value of Evidence from the Camden Coalition and CareMore Health to Inform Complex Care Program Design
Two notable randomized controlled trials of complex care management programs released earlier this year are spurring valuable discussions across the complex care field. The studies — based on...
How Should Health Plans Respond to COVID-19?
This blog post features senior leadership from Health Share of Oregon who provide details about their efforts to mitigate issues that will affect their members due to COVID-19.
Evidence-Based Community Health Worker Program Addresses Unmet Social Needs And Generates Positive Return On Investment
Individualized Management for Patient-Centered Targets (IMPaCT) is an intervention that employs community health workers to provide tailored social support to high-risk patients informed by patient...
Frequent Emergency Department Users: Focusing Solely on Medical Utilization Misses the Whole Person
Interventions targeting frequent emergency department (ED) users are increasingly common, but many are developed with limited understanding of this population’s comprehensive use of medical and social...
From Camden to Memphis: Recent Complex Care Randomized Controlled Trials Present a Call to Action
This Center for Health Care Strategies blog post describes key opportunities for the continued development of complex care best practices, gleaned from recent RCTs.
Health Care Spending and Use Among People Experiencing Unstable Housing in the Era of Accountable Care Organizations
When designing alternate payment models such as accountable care organizations (ACOs) to improve care for vulnerable populations, it is important to understand the impact that social determinants of...
Impact of Complex Care Management on Spending and Utilization for High-Need, High-Cost Medicaid Patients
High-need, high-cost Medicaid patients enrolled in a 12-month complex care management program at CareMore Health in Memphis, Tennessee experienced reductions of 59 percent in inpatient utilization and...
The Common Attributes of Successful Care Manager Programs for High-Need, High-Cost Persons: A Cross-Case Analysis
Many different care management program models have been implemented for high-need, high-cost (HNHC) populations, with programs varying widely in their impact on patient outcomes and satisfaction and...
Upstream With a Small Paddle: How ACOs Are Working Against the Current to Meet Patients’ Social Needs
While accountable care organizations (ACOs) offer promise for integrating social services into medical care, ACOs report significant barriers to successful integration. Using qualitative data from 22...
A Novel Intervention for High-Need, High-Cost Patients: A Study of ECHO Care
ECHO Care is a complex care intervention pilot that integrated the Project ECHO model, which links primary care practitioners virtually with specialists, with outpatient intensivist teams (OITs) in...
ECHO Care: A Novel Approach to Support Patients with Complex Needs
This blog post features a conversation with Miriam Komaromy, MD, former ECHO Care lead, who shared key takeaways from the recent evaluation of the intervention to help inform complex care programs.
ECHO Care: Providing Multidisciplinary Specialty Expertise to Support the Care of Complex Patients
Project ECHO (Extension for Community Health Outcomes) virtually connects specialists with community-based providers to help improve patient care management. This evaluation of the ECHO Care pilot...

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