Resources

Academic Medical Centers and High-Need, High-Cost Patients: A Call to Action

This resource reviews efforts of academic medical centers (AMCs) to improve care for patients with complex needs, and the opportunities for AMCs to contribute to better care throu

Active Redesign of a Medicaid Care Management Strategy for Greater Return on Investment: Predicting Impactability

This resource describes the evolution of complex care management targeting strategies in Community Care of North Carolina’s (CCNC) work with the statewide non-dual Medicaid popula

Integrating Health Care for High-Need Medicaid Beneficiaries With Serious Mental Illness and Chronic Physical Health Conditions at Managed Care, Provider, and Consumer Levels

This resource assesses HealthChoices HealthConnections, an integration pilot program for Medicaid beneficiaries with SMI and co-occurring chronic conditions in t

PACE 2.0: A Prime Opportunity for Delivery Systems and Payers
Practical Tools to Foster and Sustain Partnerships Between Health Care and Community Partners
The ROI Calculator for Partnerships to Address the Social Determinants of Health

This resource is a calculator designed to assist community-based organizations and their health care partners in creating financial arrangements to fund social services for patien

Building Complex Care Programs: A Road Map for States

This resource provides guidance for state leaders in establishing and advancing complex care programs.

Innovations in Medicare Advantage to Improve Care for Seriously Ill Patients

This resource examines three innovative models for treating patients with serious illness, developed by third-party firms that contract with Medicare Advantage plans.

 

Co-Created, Co-Delivered, Co-Lived: Toward Better Health and Care for Inner-City Populations

This resource describes successful Canadian programs working with inner-city communities to achieve the Triple Aim.

Why Strong Relationships Matter in Financing of Complex Care Management
Addiction Treatment Demystified: Proven, Practical Steps for Complex Care

This resource features a recording of a WIHI audio program from the Institute for Healthcare Improvement, which featured Better Care Playbook faculty, including R.

Care Management Contracting for Complex Populations: Best Practices and Tools

This resource reviews best practices in care management contracting based on in-depth interviews with organizations that operate sustainable, effective programs for

Key Questions

Find curated resources about promising approaches to improving care for people with complex needs.