Supporting a Culture of Health: Opportunities to Improve Models of Care for People with Complex Needs

Caitlin Thomas-Henkel
Allison Hamblin
Taylor Hendricks
September 2015

This resource is based on phone interviews with health plans, policymakers, researchers, clinicians, and community-based organizations.

  • The report synthesizes successful strategies in six domains: care model enhancements, financing and accountability, data and analytics, workforce development, governance and operations, and policy and advocacy.
  • Key opportunities include strengthening information technology connections across service providers, providing patients with better support in navigating the system, and creating risk-adjustment methods that account for social as well as medical needs.
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