What Matters Most in Driving Cross-Sector Partnerships for Complex Populations

November 2019

It is widely recognized that good outcomes for patients with complex care needs are achievable when health care providers work locally and in tandem with community, government, and other partners. Interprofessional, cross-sector, and cross-agency collaboration between organizations that share responsibility for serving a group of individuals living in a community or particular geography is an effective way to stabilize health, decrease unnecessary utilization, improve care delivery, and reduce avoidable costs.

Why then, is it so challenging to build these collaborative partnerships and what does it take to establish partnerships that work for patients, providers, health plans, government, and community-based organizations?

This webinar, brought to you by the Better Care Playbook and the Camden Coalition’s National Center for Complex Health and Social Needs, covered how to establish cross-sector partnerships, using the work of Adventist Health’s Project Restoration and the Camden Coalition as case studies. Shelly Trumbo, Community Integration Executive for Adventist Health, and Victor Murray, Director of Field Building and Resources at the Camden Coalition of Healthcare Providers, engaged in a discussion facilitated by and co-presented with Lauran Hardin, Senior Advisor for the National Center for Complex Health and Social Needs. Shelly focused on partnerships with multiple sectors, including police and emergency medical services, and Victor focused on partnerships with community-based health and human services organizations. 

Participants learned how to:

  • Establish cross-sector, interprofessional collaboratives in high- and low-resource communities to address the needs of community members;
  • Identify key components for a successful cross-sector community collaborative and ways to reduce barriers to collaboration and partnership in their own work;
  • Develop strategies for mapping need, and sharing data and outcomes across organizations and communities; and
  • Design key process improvements to address social determinants of health that affect patient care, health, and wellbeing.

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