A conversation with Dennis Heaphy, MPH, Med, MDiv, policy analyst and health justice advocate at the Massachusetts Disability Policy Consortium, about findings from a study that he co-authored on the impact of engaging members with disabilities in care planning and care coordination.

Highlights key challenges in communicating about complex care and tips from a new resource that can help make it easier to communicate about complex care.

Shares five principles to consider in building a strong partnership with finance leaders to improve complex care programs.

Details recommendations from leaders in the complex care field for selecting measures as part of a strong value case.

Features a conversation with Ateev Mehrotra, MD, MPH, professor of health care policy at Harvard Medical School, that explores opportunities to use value-based payment strategies to support telehealth for people with complex needs.