Health care entities, community-based organizations (CBOs), and community care hubs like Area Agencies on Aging (AAAs) are increasingly partnering to deliver home- and community-based services and other evidence-based services for older adults, many of whom have chronic health conditions and disabilities. These partnerships can help address the health-related social needs of older adults, reduce health disparities, prevent unnecessary hospitalizations, and support older adults to remain in their homes as long as possible.
Despite the rise in these cross-sector partnerships, CBOs report difficulties in effectively entering into contracting relationships with the health care sector. This includes challenges in establishing clear scopes of service as well as obstacles impeding issues like billing, timely payment, and workflows.
This 60-minute Better Care Playbook webinar, made possible through support from the Seven Foundation Collaborative, featured perspectives from program leaders and researchers on the value case for partnership, described different partnership models, and highlighted new resources to facilitate effective contracting to support adults of any age. The webinar highlighted opportunities for health plans and CBOs to effectively partner, with a look at resources that can support successful relationships.
Presenters included Larke Recchie, Chief Executive Officer, Ohio Association of AAAs; Marisa Scala-Foley, Director, Aging and Disability Business Institute, USAging; Dr. Shantanu Agrawal, Chief Health Officer, Elevance Health; and Susan Rawlings Molina, Co-Founder and Chief Executive Officer, Ground Game Health. Ample opportunities were available for participants to ask questions.
CBOs, health plans and other interested stakeholders were invited to join this 60-minute event.
I. Welcome and Introduction
Speaker: Diana Crumley, Senior Program Officer, Center for Health Care Strategies
D. Crumley welcomed participants and provided a brief introduction on opportunities for CBOs to partner with health plans to support older adults with complex needs.
II. Value Case and Contracting Considerations of CBO-Health Plan Partnerships for Older Adults with Complex Needs
Speakers: Larke Recchie, Chief Executive Officer, Ohio Association of AAAs and Marisa Scala-Foley, Director, Aging and Disability Business Institute, USAging
Larke Recchie and Marisa Scala-Foley discussed how and why CBOs partner with health plans and shared practical information on how to get these partnerships established.
III. Strategies to Support Effective CBO-Health Plan Partnerships
Speakers: Shantanu Agrawal, MD, MPhil, Chief Health Officer, Elevance Health; and Susan Rawlings Molina, Co-Founder and Chief Executive Officer, Ground Game Health
Dr. Shantanu Agrawal and Susan Rawlings Molina described their experience building effective CBO-health plan partnerships.
IV. Moderated Q&A
Moderator: D. Crumley