Providers can apply these tools when designing and refining telehealth services delivery to meet the needs of older adults with a range of physical, cognitive, linguistic, and cultural differences.

The Long-Term Care Equality Index advocates for LGBTQ+ inclusive policies and procedures in long-term care settings.

Case study details how a health system used human-centered design approaches to address disparities in access to telehealth services, including through collaboration with patients.

Report summarizes the evidence on outcomes for patients participating in various telehealth delivered services, including different modalities, such as telephone and video.

This resource center offers guidance to help Medicaid stakeholders engage community members in policy and program design development, especially as a means of increasing health equity.

A multi-sector collaboration in California that included community members improved organizational partnerships and create systems change.

Health care organizations can use this toolkit to develop community ambassador/liaison programs — programs that train community members to act as a bridge between communities and the organizations that serve them.

An overview of NYC Health + Hospital’s implementation of a primary care-based social needs screening and referral program, including key implementation challenges and success factors.

Rethinking eligibility, beyond cost and utilization, offers a more equitable approach to identify high-need individuals for care management.

Integrated care in MassHealth ACOs varies greatly across primary care practice type and is associated with greater ability to improve care quality and advance health equity.

An expert panel proposed key principles for designing care navigation programs for persons living with dementia and their caregivers.

Highlighted how Denver Health, a large health system in Colorado, is integrating a trauma- and resilience-informed approach into organization-wide policy and practice.

A home-based collaborative care model using community health workers shows reductions in depression and increased connection to services for older adults.

Patients with substance use disorder were likely to have at least one medical note containing stigmatizing language.

Describes how community-based participatory action research, especially in peer-based mental health settings, can advance community empowerment and health equity.

A provider tool that promotes person-centered and equitable care by recognizing and avoiding bias in electronic health record notes.

Toolkit to help palliative care professionals better understand current disparities in palliative care outcomes and design more equitable, patient-centered care approaches.

Individuals with behavioral health diagnoses who are released from jails are less likely to return to jail if they receive behavioral health services after release.

Implementation of the Age-Friendly Health Systems approach within a Federally Qualified Health Center can improve patient care process outcomes and improve access to care for rural older adults.