This toolkit can support health care organizations in creating the business case for complex care programs.

Contains practical guides, tools, and other resources for developing complex care programs.

Clearly defining characteristics of complex populations is essential for effective complex care intervention design.

A care coordination and palliative care intervention for adults with complex needs was associated with significantly reduced short-term mortality.

Includes patient- and staff-reported measures to help complex care programs better understand the impacts of interventions.

Health care organizations can use population-level data sources about the experiences of people with disabilities to improve care.

Toolkit details how hospitals and health systems can use patient race, ethnicity, and language data to advance health equity and eliminate disparities.

The 4Ms approach developed for the Age-Friendly Health System model — what matters, medication, mentation, mobility — has a robust evidence base for providing quality care to older adults.

An affordable housing program in Baltimore generates between $1.30-$1.92 of “social return” in the community for every dollar invested annually.

Step-by-step guide with robust tools for health systems to apply the 4Ms framework to deliver age-friendly, evidence-based care for older adults.

Offers a practical framework for safety-net health systems to better identify and segment patients with complex needs, and tailor care models to meet their needs.

Describes core competencies that convey the essential knowledge, skills, and attitudes of complex care practitioners and teams to improve care for people with complex needs.

Effective complex care measures vary widely and need to be standardized to better align the field of complex care.

This resource outlines the current state of complex care and recommendations for the future.

This guide for state leaders offers lessons about state-level approaches to complex care.

A literature review describes the most important success factors for integrated care programs.

A new framework outlines four steps to develop care management programs.

The National Academy of Medicine offers a synthesis of the evidence for improving care for high-needs patients.

Experts describe how delivery systems can effectively serve adults with complex needs.

Targeting is important, even within the high-need patients enrolled in the program.